KB0011171 Special Characters Not Allowed for Username Email Setup
KB Articles KB Article # 11171 Topic/Category: Email Import Ephesoft Version: Up to 4.0.5.0 Issue: Special Characters Not Allowed for Username Email Setup Analysis: Regex Webui validation for username...
View ArticleTest if SMTP Email Server is SSL ENABLED
Issue: You would use this procedure to test SSL port compatibility. This is usually used for troubleshooting ephesoft email notifications which requires SSL (TLS and unencrypted connections are not...
View ArticleProtected: KB0010392 Multiple Plugins Used To Implement Double Validation...
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View ArticleKB0008507: Why are confidence scores low for a page?
KB Articles KB Article # 8507 Topic/Category: Lucene Issue: Why are confidence scores low for a page? Analysis: From a Document Assembly perspective, the lucene confidence score is weighted and...
View ArticleKB0007995 Scanner Config: Pages Cache Clear Count
KB Articles KB Article # 7995 Topic/Category: Configuration Scanner Issue: With certain scanners, there is a maximum onboard scanner memory limitation when scanning continuously. If that limit is...
View ArticleFolder Import Error with Adobe Annotation Objects in PDF
KB Articles KB Article KB0007908 Topic/Category: Folder Import, PDF Issue: Certain Adobe PDF’s are causing Folder Import Errors Analysis: Ghostscript and Recostar “PDF to TIF” conversion are...
View ArticleCommon Recostar Barcode Separation/Index Field Extraction Issues
KB Articles KB Article ID: KB0007942 Topic/Category: Barcode Document Separation, Barcode Index Field Extraction Issue: Barcodes won’t extract. Analysis: Barcodes have two different workflows and...
View ArticleUpdates and Downloads – Ephesoft v3.1.2.7 for v3.1.2.x Linux
The latest Ephesoft patch installer can be downloaded at: Ephesoft 3.1.2.7 Release Notes: Fix For Problem: Fixed form extraction web service now works well in case multiple concurrent requests are...
View ArticleProtected: KB0010468 All Nodes May Not Be Picking Up Max BIs
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View ArticleKB0010301 508 Compliance: Voluntary Product Accessibility Template – VPAT
KB Articles KB Article # 10301 Topic/Category: Installation Ephesoft Version: 3x,4x Issue: 508 Compliance: Voluntary Product Accessibility Template – VPAT Solution: VPAT documents for 3x and 4x are...
View ArticleCMIS Export not following FILE Rename Rules
KB Articles KBID: KB0008921 Topic/Category: CMIS Export Issue: CMIS Export not following FILE Rename Rules Analysis: The default keywords for CMIS Export are incorrectly referencing the Ephesoft 3...
View ArticleEphesoft Supported Resolutions
KB Articles KB Article # 8146 Topic/Category: Issue: Ephesoft Supported Resolutions Solution: Ephesoft is best viewed in the following standard screen resolutions: 1) 1366 * 768 2) 1440 * 900 3) 1600...
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how to collect a database dump?
How to Page? Topic #7768 : how to collect a database dump? Applicable Ephesoft versions: All Ephesoft Instances with MSSQL DB’s Instructions: 1. Open up MSSQL Management studio. 2. Right click on...
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how to test your DB connection using Heidi SQL?
How to Page? Topic #1 : (Articles will be numbered for easier tracking, so check for the next number in sequence before creating the wiki page) Applicable Ephesoft versions: All Ephesoft versions...
View ArticleKB0008199 Fuzzydb search returns no results in extraction or Validation...
KB Articles KB Article # 8199 Topic/Category: Fuzzydb Extraction Issue: Fuzzydb search returns no results after previous successful configuration. There are no results for fuzzydb search at...
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What Table Index Exists in the Database?
How to Page? Topic #1 : 8201 Applicable Ephesoft versions: All Ephesoft versions using a MSSQL DB. Instructions: SQL Indexes were applied in order to solve the database deadlock problems. 1. User...
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How to order Batch List in 3.1.2.x
How to Page? Topic #8360 : How to order Batch List in 3.1.x.x Applicable Ephesoft versions: 3.1.x.x In Ephesoft 3.1.2.x batches by default are order by their priority. This can be changed by...
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How to Stop Batches from Timing out during page processing
How to Page? Topic #1 : Batches Timeout during page processing Applicable Ephesoft versions: By default if Recostar, Imagemagick, Ghostscript and Tesseract take more than 30 minutes to process a BI...
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OpenLDAP is not working after a clean installation of v4.0
Known Issues Articles Known Issue#8356: OpenLDAP is not working after a clean installation of v4.0.1.0. Topic/Category: Ephesoft version(s) Affected:4.0.1.0 Issue: OpenLDAP is not working after a...
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How to Change Logo in Ephesoft 4.0
How to Page? Topic #8181 :How to Change Logo in Ephesoft 4.0 Applicable Ephesoft versions: Ephesoft 4.0 Instructions: 1. Navigate to the Ephesoft\application folder and edit the home.html file 2....
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