Known Issues Articles
Known Issue#8477: Error while processing mails from example@email.com IMAP INBOXnull java.lang.NullPointerException
Topic/Category:Email Import
Ephesoft version(s) Affected:3034
Issue:
Email Import fails and the following exception is thrown in the logs:
ERROR org.springframework.scheduling.quartz.SchedulerFactoryBean#5_Worker-5 com.ephesoft.dcma.mail.service.EmailImporterServiceImpl – Error while processing mails from example@email.com IMAP INBOXnull
Root Cause: One possible cause of this error message is a corrupted email account.
Solution:
Workaround/Permanent Fix?: Workaround
Instructions:
It is advised to recreate the email account
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