KB Articles
KB Article # 9222
Topic/Category: Reporting
Ephesoft Version: 4x
Issue: Reports Have Never Worked in 4x: Everything Else Functions OK
Analysis:
Reports database was probably never created properly. Delete and manually recreate directly from sql manager with included sql queries.
Solution:
Manually delete the Reports databasee and recreate using the queries located here:
[Ephesoft\Dependencies\MySqlSetup] or [Ephesoft\Dependencies\mariadb\MariaDBSetup] depening on your database flavor
Additionally, verify the reports connection settings stored in server.xml and correct by manually connecting with them through a sql manager such as heidi.