KB Articles
KB Article # 9721
Topic/Category: Folder Import
Ephesoft Version: 3x+
Issue: PDFs not converting to TIF. Libreoffice seems to be locking pdf with .lock file
Analysis:
When an Ephesoft node, say node A, has itself as the UNC folder path defined as \\nodeA\uncpath , it is creating a lock file that is interfering with Libreoffice and Foldermonitor operation – this is a Libreoffice/Windows file system issue.
Solution:
There are several solutions to this when applied in a clustered scenario, say in a environment with nodes A, B, C.:
A) Decommision node A as ephesoft server and assign it as a nas drive only. Commission a new node D server as the 3rd Ephesoft node.
B) Leave node A, B and Bc as is. Redefine new BCs to reference a new UNC path(on an external nas or fileserver) that is external to node A, B, C.;EASIEST
C) Create a new share on external nas or fileserver to host SHAREDFOLDER path and UNC path. (i.)Reconfigure or (ii.)reinstall ephesoft(preferred) for node A, B, C to new external share ; C(ii.) CLEANEST
