Upgrade ERROR for v3.1.1.0 – License Server Not Responding

Known Issues Articles

Known Issue: Upgrade ERROR for v3.1.1.0 – License Server Not Responding

Topic/Category: Licensing

Ephesoft version(s) Affected: 3.1.1.0

Issue: 

After an upgrade to v3.1.1.0 you may receive an error where the Ephesoft license server has failed to start. You will not be able to login to Ephesoft or Run any batches.

Sample ERROR log:
​

 3.1.1.0 2014-06-05 14:44:10,656 INFO  main com.ephesoft.license.client.LicenseClient - Object connection failed: Switching License service to    
 another License server
 java.rmi.ConnectException: Service object is null as the license server of this client is not up or resposnding.
   at com.ephesoft.license.client.LicenseClient.verifyLicense(Unknown Source)
   at com.ephesoft.license.client.LicenseClient.verifyLicense(Unknown Source)
   at com.ephesoft.license.client.LicenseClient.getCpuCount(Unknown Source)
   at com.ephesoft.license.aspect.LicenseAspect.fetchAvailableCount(Unknown Source)
   at com.ephesoft.dcma.core.common.EphesoftLicenseAspectUtil.getAllowedCpuCount(EphesoftLicenseAspectUtil.java:47)
   at com.ephesoft.dcma.core.threadpool.ThreadPool.getAvailableCpuCount(ThreadPool.java:468)
   at com.ephesoft.dcma.core.threadpool.ThreadPool.getCorePoolSize(ThreadPool.java:195)
   at com.ephesoft.dcma.core.threadpool.ThreadPool.<init>(ThreadPool.java:139)
   at com.ephesoft.dcma.core.threadpool.ThreadPool.getInstance(ThreadPool.java:350)
   at com.ephesoft.dcma.twain.UploadServlet.<init>(UploadServlet.java:47)
   at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
   at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)
   at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
   at java.lang.reflect.Constructor.newInstance(Constructor.java:525)
   at java.lang.Class.newInstance0(Class.java:372)
   at java.lang.Class.newInstance(Class.java:325)
   at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1116)
   at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
   at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4187)
   at org.apache.catalina.core.StandardContext.start(StandardContext.java:4496)
   at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
   at org.apache.catalina.core.StandardHost.start(StandardHost.java:785)
   at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
   at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
   at org.apache.catalina.core.StandardService.start(StandardService.java:519)
   at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
   at org.apache.catalina.startup.Catalina.start(Catalina.java:581)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:601)
   at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
   at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)

Root Cause: Ehesoft is not compatible with IPv6

Solution:

Follow instructions from here: http://wiki.ephesoft.com/license-issue-with-ipv6

Updates:

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